Why Customer Service is Crucial in Security Guards: Part 1

September 7, 2023 Category:

When it comes to security services, many may solely focus on physical protection and threat mitigation. However, it’s important to recognize the significant role that customer service plays in enhancing the overall experience and effectiveness of security guards, even in unarmed security settings.

In the first part of this two-part series from MP Security, we will discuss the various reasons why exceptional customer service skills are essential for unarmed security guard companies and how they can positively impact both the perception of security and the overall well-being of the protected premises.

Strong Communication

Effective communication plays a vital role in providing excellent customer service, especially for unarmed security guards. These guards regularly interact with employees and colleagues, making strong communication skills essential. A professional unarmed security guard should be capable of effectively engaging with individuals across all levels of the organization, whether it’s an entry-level employee or the president or owner of the company.

Provide Help

Visitors often have questions or need assistance when they come to your business. It’s important for the security guard to be familiar with the layout of the building so they can provide the necessary information to help the visitor. While giving directions may seem like a simple task, the way the security guard handles this service can leave a lasting impression on the visitor. A helpful and confident unarmed security guard can contribute to a positive overall experience for the visitor, creating a favorable impression of your business and promoting goodwill.

Good Look

The first person/staff visitors encounter when they arrive at your business, whether it’s a store, office building, or warehouse, is often a security guard. The behavior of the guard at that moment can greatly influence the perception of your business. If the guard appears unfriendly, uninterested, or preoccupied with their phone or conversations, it reflects poorly on your business. However, if the security guard warmly greets people with a friendly smile and maybe a kind word, it creates a positive impression on employees, customers, and visitors alike.

Engage With Employees

In an office environment, it’s quite common for an unarmed security guard to get to know the people who work in the building. When a security guard shows professionalism along with friendliness and warmth, it can boost confidence in the security team and uplift employee morale. Moreover, it enables the security guard to be aware of who is entering and leaving the building. By building these positive relationships, the security guard becomes familiar with the individuals in the office, which creates a more pleasant working environment for everyone involved.

Are You Looking for an Unarmed or Armed Security Guard Company for Hire?

MP Security has you covered. We provide armed and unarmed security services in Houston, Galveston, Richmond, Huntsville, and beyond. Contact us today to get a free quote!

Be sure to check out the second part of our two-part series on why customer service is important for security guards!